Job Detail

Analyst – Global Knowledge Services

Deloitte Hiring “Analyst – Global Knowledge Services”

Full Time
Category : Management Salary : 300,000INR. Experience(s) : 0 Year


Deloitte Hiring “Analyst – Global Knowledge Services” BE/B.Tech – MBA Experience Required :0 ‑ 1 year, Job Location: Hyderabad, Education / Eligibility: B.Tech, MBA Last Date: 31-07-2015

About Deloitte

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients.

Job Description :

Search skills

  • Internet skills
  • Microsoft Office skills
  • Basic HTML skills
  • Understanding of basic business terminologies
  • Basic Industry & consulting service area knowledge.
  • Written and spoken English skills

Work timing

Rotating shifts: 5am to 2pm, 2pm to 11pm, 9pm to 6am

Analyst Specific skill set required:
Internet searching Graduation


Professional qualification

M.B.A Work experience
0 ‑ 1 year

Key job responsibilities:

  • Respond to practitioner requests for information, but meeting stipulated service-level agreement
  • Use Microsoft Outlook receive and respond to practitioner queries
  • Search internal intellectual property databases to address requests
  • Maintain a working knowledge of industry, services areas, functions, methods, and tools
  • Manage service requests from origination to completion
  • Record service requests, correspondence, and resolution in a call management system
  • Follow standard escalation process to resolve issues
  • Use of tools like Deloitte OnLine and other Deloitte standard tools for smooth functioning
  • Participate in knowledge sharing and transfer sessions when required

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