Job Detail

Associate Network Engineer

Aricent
Gurgaon
Full Time
Category : IT-Hardware & Networking Salary : 250,000INR. Experience(s) : 1 Year

Overview

Job Title: Associate Network Engineer/Network Engineer Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers Qualification: Any Bachelor degree Experience: 1 year to 4 years Job Location: Gurgaon Job Type: Regular

About Aricent

Aricent takes pride in partnering with the world’s leading technology brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world. - See more at: https://www.aricent.com/about#sthash.zZDSMYHT.dpuf

Job Title:  Associate Network Engineer / Network Engineer

Job Description:  Working at Technical Assistance Centre & Resolving network issues of Enterprise customers

Qualification:  Any Bachelor degree
Experience: 1 year to 4 years
Job Location: Gurgaon
Job Type: Regular
Job Role: Individual Contributor (reporting to Assistant Manager)
Certifications: CCNA, CCVP, CWNA, CCIE (Voice, Sec), CCNP, CCNP (SEC)

Job Responsibilities:
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires

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