Job Detail

Seller Support Associate

Walk - In Interview Seller Support Associate

AMAZON
Hyderabad
Full Time
Category : BPO/KPO Salary : 275,000INR. Experience(s) : 0 Year

Overview

Walk-in Interviews for Seller Support Associate. 0 - 5 Years Hyderabad / Secunderabad INR 2,75,000 - 4,00,000 P.A. Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.

About AMAZON

At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience. We launched with Books and Movies & TV shows and have expanded our offerings to include the Kindle family of E-Readers, the Amazon Fashion Store and various products under different categories. Customers can now buy products from popular brands across categories such as Samsung mobiles, Dell laptops, Canon cameras, Fastrack watches and many more at Amazon.in. Don’t forget to check out the Amazon Exclusives Store and also, shop for Today's Deals on Amazon and save big every day. On Amazon, shopping is not only about buying, it's also about gifting and through Gift a Smile you can give products online to charity through verified NGOs.

Job Description
We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)Address: Amazon Development Centre Pvt.Ltd,
Jairaj Orange Towers,Sy.No 116 & 117
Gorund to 4th floor,Road No:2,
Financial Dist.Gachibowli,HyderabadLand Mark: Lane Opposite to ICICI Bank Towers

Walk-In Date: 08-Aug-2015 Saturday

Timings: 10AM to 3PM

Job Location: Hyderabad

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Note: Candidates applied in the last 6 months, will not be considered.

Other Benefits : Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.

Qualifications:
Minimum qualification : Any graduate/ PG is eligible to apply.

Position Description: Seller Support Associate

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Salary: INR 2,75,000 – 4,00,000 P.A. Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: Fresher, 2014, 2015, 2016, awaiting results, BPO, Excellent Communication Skills, graduates, international bpo, voice process, good communication skills, Call Centre, Freshers, b.com freshers, undergraduates, graduate fresher

Desired Profile
24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

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