Job Detail

Service Request Administrator

Aricent
Gurgaon
Full Time
Category : IT-Software / Software Services Salary : 300,000INR. Experience(s) : 1 Year

Overview

Walk-In for Service Request Administrator on Saturday, 17th Oct in Gurgaon location.

About Aricent

Aricent takes pride in partnering with the world’s leading technology brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world. - See more at: https://www.aricent.com/about#sthash.zZDSMYHT.dpuf

Job Description

Walk-In for Service Request Administrator on Saturday, 17th Oct in Gurgaon location.

Venue:-

Aricent
Infotech,14/2, Milestone,
Ground Floor, Village Dundahera,
Old Gurgaon Delhi Road

Interview Date – Saturday,17th October’15

Interview Timings – 10:00 AM to 2:00 PM

Contact Person – Savita Sharma (Aricent HR Team)
Job Title – Service Request Administrator (Only Female Candidates)

Job Type – Contract to hire

Experience – Fresher to 5 yrs

Salary – 25K in hand max
Job Location – Gurgaon

Shift: US Shift (US Shift- Rotational)

Academic and Training Requirements

Education – Any Graduation Degree
Skills Required:-

  • Excellent oral and written communications skills in English.
  • Customer Service oriented with previous background on customer service.
  • Time Management Skills.
  • Schedules flexibilityJob Profile:

    Primarily follow up on the cases on a timely matter.
    Contact the unresponsive customers when they are pending on the case.
    Contact the engineers when they are pending on the case or if the customer requires their attention.
    Close the cases that are ready to close, as well if the customer or engineer requests the closure.
    Appropriate follow-ups, increasing the customer satisfaction.
    Reducing the backlog size keeping a healthy backlog.
    Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
    Instant response to customers emails or requests. Also, return phone calls as soon as possible.
    Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.
    Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc, and schedule next revisions.
    Deliver a weekly report for all case-activities performed during the period of time

Interested candidates may directly come down for F2F interview on above mentioned address directly.

Note: Please carry hard copy of updated resume.

Salary: INR 2,00,000 – 3,00,000 P.A
Industry: IT-Software / Software Services
Functional Area: IT Software – Telecom Software
Role Category: Outside Consultant
Role: Outside Consultant

 

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