|Walk-in from 4th Aug – 7th Aug 2015Timing: 2:00 PM – 5.00 PMVenue: IGATE Global Solutions Limited, Plot No. 142, Block B, Noida Special Economic Zone (NSEZ) Landmark near Sector-82 Noida- 201305.
Desired Candidate Profile
* Excellent english communication skills
* Knowledge of basic computer operations
* Courteous with strong customer service orientation
* Dependable with proficient attention to detail
* Good listening and responding skills.
* Should be willing to take up challenges and go extra mile to perform work responsibilities
* Should have great interpersonal skills and ability to perform under pressure
* Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk. Job description
* Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
* Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
* Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
* Meet customer requirements through first contact resolution.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
Please carry the mail print out to the venue.
Please carry 3 months latest pay slip and Hike/Offer Letter.
One copy of their updated resume.
One passport size photograph ID Proof (Driving License / Passport/ Voter’s ID Card/ Aadhaar Card / Pan Card or photocopy of the photo ID proof)