Job Detail

Systems Engineer

IGate Hiring Systems Engineer

IGate
Noida
Full Time
Category : Computer/Information Technology Salary : 200,000INR. Experience(s) : 0 Year

Overview

IGate Hiring Systems Engineer - Service Desk / Technical Support / Helpdesk Support Walk-in from 4th Aug - 7th Aug 2015 Timing: 2:00 PM - 5.00 PM Venue: IGATE Global Solutions Limited, Plot No. 142, Block B, Noida Special Economic Zone (NSEZ) Landmark near Sector-82 Noida- 201305.

About IGate

IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients' business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. At a time when the technology landscape is changing dramatically, we believe that these three attributes will be the key guiding principles for us to navigate our way to higher value for all our stake holders.

IGate Hiring Systems Engineer – Service Desk / Technical Support / Helpdesk Support

Job Description Walk-in from 4th Aug – 7th Aug 2015Timing: 2:00 PM – 5.00 PMVenue:  IGATE Global Solutions Limited, Plot No. 142, Block B, Noida Special Economic Zone (NSEZ) Landmark near Sector-82 Noida- 201305.

 

Desired Candidate Profile

* Excellent english communication  skills

* Knowledge of basic computer operations

* Courteous with strong customer service orientation

* Dependable with proficient attention to detail

* Good listening and responding skills.

* Should be willing to take up challenges and go extra mile to perform work responsibilities

* Should have great interpersonal skills and ability to perform under pressure

* Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk. Job description

* Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

* Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

* Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

* Meet customer requirements through first contact resolution.

* Clarify customer requirements; probe for and confirm understanding of requirements or problem.

* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to customer needs and concerns; demonstrate empathy.

* Confirm customer understanding of the solution and provide additional customer education as needed.

* Prepare complete and accurate work and update customer file.

 

Mandatory Documents:

Please carry the mail print out to the venue.

Please carry 3 months latest pay slip and Hike/Offer Letter.

One copy of their updated resume.

One passport size photograph ID Proof (Driving License / Passport/ Voter’s ID Card/ Aadhaar Card / Pan Card or photocopy of the photo ID proof)

Desired Profile BE / BTech / MCA
Experience 0 – 1 Years
Industry Type IT-Software / Software Services
Role Fresher
Functional Area IT Hardware, Technical Support, Telecom Engineering
Education UG – Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization, B.Sc – Any Specialization, BCA – ComputersPG – Post Graduation Not Required, MCA – ComputersDoctorate – Doctorate Not Required, Any Doctorate – Any Specialization
Compensation:  Not disclosed
Location Noida
Keywords IMS_Service desk_Noida
Contact Shweta Malik
IGATE
Website http://www.igate.com

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