Job Detail

Transaction Risk Investigator

Walkins for Transaction Risk Investigator

AMAZON
Hyderabad
Full Time
Category : BPO/KPO Salary : 250,000INR. Experience(s) : 0 Year

Overview

Walkins for Transaction Risk Investigator - 27th July to 1st Aug 0 - 5 Years Hyderabad / Secunderabad INR 2,50,000 - 3,50,000 P.A. Free Transport, Sodexo Vouchers, Night shift allowance, Over Time Allowance

About AMAZON

At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience. We launched with Books and Movies & TV shows and have expanded our offerings to include the Kindle family of E-Readers, the Amazon Fashion Store and various products under different categories. Customers can now buy products from popular brands across categories such as Samsung mobiles, Dell laptops, Canon cameras, Fastrack watches and many more at Amazon.in. Don’t forget to check out the Amazon Exclusives Store and also, shop for Today's Deals on Amazon and save big every day. On Amazon, shopping is not only about buying, it's also about gifting and through Gift a Smile you can give products online to charity through verified NGOs.

Job Description
We invite candidates with good communication skills for Walk-In schedules fromDates: 27th July to 1st Aug
Time
– 10am to 3pm.
Venue:
Amazon Development Centre India Pvt. Ltd.
Building No:9, 10th Floor, Opp. Westin Hotel,
Mind Space IT Raheja Park, Hitec City, MadhapurTransaction Risk Investigator
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Communication Skills

  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • Problem Solving Skills
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
  • Excellent ability to determine situational needs and provide appropriate solutions

Qualifications:

  • Demonstrated ability to exceed expectations with regard to performance and individual contribution
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Demonstrated positive, results oriented attitude
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
  • Ability to maintain high levels of confidentiality and data security standards
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • 24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
  • Demonstrate flexibility to work overtime hours as per business requirement
  • Six-Sigma / Lean knowledge would be a plus.

Salary: INR 2,50,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Night shift allowance, Over Time Allowance
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: Communication Skills, Interpersonal, bpo, ites, customer care executive, process associate, risk investigator, freshers, 2015, 2014, BPO and ITES, non voice and ites, international call center and ites, Fresher, Amazon

Desired Profile : 
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

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